PCCW Solutions Limited

Follow us on LinkedIn for the latest industry news and insight.

Optimizing Efficiency with RPA

Achieve breakthrough results

Businesses can now intelligently optimize how work gets done across the organization through Robotic Process Automation (RPA) technology. With RPA, organizations can effectively automate repetitive processes and data-intensive tasks, enabling business users to focus on higher-value work and customer-focused initiatives.

RPA enables organizations of all sizes, all users with varying levels of automation experience, to automate business processes to achieve breakthrough results.

  • Higher efficiency and productivity – bots can be run continuously 24 x 7, enabling more work to be done without output variance
  • Increase accuracy and data quality – automation can eliminate human errors, leading to higher quality data for more reliable analysis
  • Improve business results – by automating tasks, businesses can enjoy significant cost savings, increase throughput and realize ROI in months
  • Enhance customer satisfaction – bots can handle inquiries and provide faster response. RPA allows employees to offload tasks to robots so they can focus on customers and provide better services

RPA is gaining traction

Robotic Process Automation Spending, 2017-2022

Gartner forecasts the robotic process automation software market will grow by 41% year over year and reach USD 2,447M through 2022.

Source: Forecast Snapshot: Robotic Process Automation, Worldwide, 2018 Update, Gartner, Published on 10 October 2018

By 2022, increased automation and AI functionality from established enterprise software product suites, major ERP and contact center vendors, and new AI tools will reduce spending on RPA by 25%

Many software providers (such as ERP providers) are creating experiences that match current RPA use cases. Gartner anticipates that, by 2022, nearly all major ERP, CRM, and finance and accounting vendors will bundle an RPA capability that is natively integrated.

Source: Forecast Snapshot: Robotic Process Automation, Worldwide, 2018 Update, Gartner, Published on 10 October 2018

By 2022, more than 20% of RPA deployments will be cloud-based — RPAaaS — bought on a pay-per-use basis

Several major RPA software vendors will soon offer their own deployments of RPAaaS. Gartner expects this “zerohour contract” digital worker service to be popular in both small and large corporations. As more RPA vendors offer RPAaaS, this will accelerate this deployment model.

Source: Forecast Snapshot: Robotic Process Automation, Worldwide, 2018 Update, Gartner, Published on 10 October 2018

The benefits of RPA adoption are significant

Deloitte’s survey reported a whopping 92 percent of respondents saying RPA met or exceeded their expectations on this front. RPA continues to meet and exceed expectations across multiple dimensions including: improved compliance (92%), improved quality / accuracy (90%), improved productivity (86%), cost reduction (59%).

Source: Deloitte Global RPA Survey 2018, Deloitte

Chain restaurants achieved 100% data integrity and accuracy with RPA

A leading fast-food chain with over 800 outlets across China embraces RPA to optimize its restaurant operations. Leveraging RPA as a service (RPAaaS) from PCCW Solutions, the fast-food chain automates their cash reconciliation, financial reporting and social media recruitment processes. The company uses the built-in AI of RPAaaS to automate their menu updates on the mobile App and identify new revenue streams, empowering employees to provide better services and enhance customer satisfaction. With automation of finance, HR and operational processes, the fast-food chain can achieve 100% data integrity, enjoy significant cost savings and realize ROI in months.


Please download the fact sheet to see how RPA can help your organization automate business processes to achieve breakthrough results.

* fields are mandatory
Get in touch

Find out how our digital solutions can help transform your business.

Contact Us