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MuleSoft 2020 Connectivity Benchmark Report


For the fifth annual Connectivity benchmark report, MuleSoft, in partnership with Vanson Bourne, surveyed 800 IT leaders from global enterprises on the state of digital transformation and connectivity.

We conducted an online survey in October and November 2019 across the United States, the United Kingdom, France, Germany, Netherlands, Australia, Singapore, Hong Kong, and Japan. We ensured that only suitable candidates participated in the survey by using a rigorous, multi-level screening process.

Respondents are all IT leaders, which are defined as those who hold a managerial position or above in an IT department. All respondents work at an enterprise organization in the public or private sector with at least 1,000 employees.

Key Takeaways

Data silos are slowing digital transformation

Digital transformation remains top of mind for IT leaders as they struggle to meet customer expectations. Data silos and increasing pressures on IT are among the top challenges slowing transformation initiatives.

89% of IT leaders say data silos are an obstacle to digital transformation.

Organizations are reaping the benefits of APIs

IT leaders are turning to APIs as the tissue that integrates their applications, systems, and data. Organizations that take this approach are realizing increased productivity, innovation, revenue, and more.

80% of IT leaders say their organization uses public and/or private APIs.

IT teams with an API strategy drive greater business outcomes

Organizations that adopt any form of API strategy — whether it is project-by-project or mandated by leadership — complete more business initiatives, increase innovation, drive productivity, and more.

89% of organizations that use APIs also have some form of strategy in place.

Top-down API strategies are the most effective

API strategies that are mandated by leadership drive the highest rates of productivity and innovation and are able to expand integration skills to teams outside of IT.

Organizations with a top-down API strategy are 67% more productive than those with a bottom-up strategy.


Please download the latest report to find out more the he state of digital transformation and integration.

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